A koronav\u00edrus-j\u00e1rv\u00e1ny miatt el\u0151t\u00e9rbe ker\u00fcltek a biztons\u00e1gosabb, digit\u00e1lis kommunik\u00e1ci\u00f3s csatorn\u00e1k, szerencs\u00e9re a NAV-n\u00e1l szinte minden \u00fcgy elektronikusan is int\u00e9zhet\u0151.<\/p>\n
A NAV \u00fcgyf\u00e9lszolg\u00e1lati statisztik\u00e1i valamennyi ter\u00fcleten azt mutatj\u00e1k, hogy az ad\u00f3z\u00f3k egyre nagyobb sz\u00e1mban kezdt\u00e9k el haszn\u00e1lni a NAV elektronikus megold\u00e1sait. A hivatal munkat\u00e1rsai az els\u0151 h\u00e9t h\u00f3napban csaknem n\u00e9gymilli\u00f3 ad\u00f3z\u00f3val l\u00e9ptek kapcsolatba az \u00dcgyf\u00e9lkapun kereszt\u00fcl, \u00e9s egymilli\u00f3n\u00e1l is t\u00f6bb \u00fcgyf\u00e9lnek seg\u00edtettek telefonon vagy e-mailben.<\/p>\n
J\u00faliusig az \u00fcgyf\u00e9lszolg\u00e1latokat, kirendelts\u00e9geket \u00e9s NAV-ablakokat szem\u00e9lyesen felkeres\u0151k sz\u00e1ma 1,6 milli\u00f3r\u00f3l 950 ezerre cs\u00f6kkent. Ezzel p\u00e1rhuzamosan 700 ezerrel t\u00f6bben int\u00e9zt\u00e9k ad\u00f3\u00fcgyeiket az \u00dcgyf\u00e9lkapun kereszt\u00fcl, mint az el\u0151z\u0151 \u00e9vben. T\u00f6bb mint 863 ezerszer cs\u00f6rrent meg a 1819-es telefonsz\u00e1mon ingyenesen h\u00edvhat\u00f3 NAV Inf\u00f3vonal is, ahol ad\u00f3- \u00e9s v\u00e1m\u00fcgyeket \u00e9rint\u0151 k\u00e9rd\u00e9seikre v\u00e1laszt, egyes informatikai probl\u00e9m\u00e1ikra pedig megold\u00e1st kaphattak az \u00e9rdekl\u0151d\u0151k. E-mailben k\u00e9tszer annyian, mint tavaly, azaz t\u00f6bb mint 50 ezren k\u00e9rtek seg\u00edts\u00e9get ad\u00f3z\u00e1si \u00fcgyekben.<\/p>\n
A NAV-n\u00e1l m\u00e1r j\u00f3 ideje szinte minden elektronikusan is int\u00e9zhet\u0151, ehhez a mag\u00e1nszem\u00e9lyeknek mind\u00f6ssze KA\u00dc-azonos\u00edt\u00e1sra (\u00fcgyf\u00e9lkapus regisztr\u00e1ci\u00f3, e-szem\u00e9lyi igazolv\u00e1ny, telefonos azonos\u00edt\u00e1s) \u00e9s K\u00dcNY t\u00e1rhelyre van sz\u00fcks\u00e9g\u00fck. Az elektronikus \u00fcgyint\u00e9z\u00e9s \u00e9s kapcsolattart\u00e1s amellett, hogy biztons\u00e1gos, jelent\u0151sen gyors\u00edtja is a kommunik\u00e1ci\u00f3t az \u00fcgyf\u00e9l \u00e9s a hivatalok k\u00f6z\u00f6tt. Nem kell sorban \u00e1llni a post\u00e1n sem egy irat \u00e1tv\u00e9tel\u00e9n\u00e9l, sem a v\u00e1lasz felad\u00e1s\u00e1n\u00e1l. Az \u00fcgyf\u00e9lkapu mellett szint\u00e9n egy k\u00e9nyelmes, gyors \u00fcgyint\u00e9z\u00e9si lehet\u0151s\u00e9g az \u00dcgyf\u00e9l-t\u00e1j\u00e9koztat\u00f3 \u00e9s \u00dcgyint\u00e9z\u0151 Rendszer (06-80\/20-21-22) haszn\u00e1lata. A telefonos \u00fcgyint\u00e9z\u00e9shez mind\u00f6ssze egy el\u0151zetesen ig\u00e9nyelt \u00fcgyf\u00e9l-azonos\u00edt\u00f3sz\u00e1m (PIN-k\u00f3d) vagy r\u00e9szleges k\u00f3d\u00fa telefonos azonos\u00edt\u00e1s sz\u00fcks\u00e9ges. Tov\u00e1bbi el\u0151nye, hogy \u00edgy a NAV munkat\u00e1rsa k\u00f6zvetlen\u00fcl seg\u00edthet az \u00fcgyfeleknek szem\u00e9lyes tal\u00e1lkoz\u00e1s n\u00e9lk\u00fcl is.<\/p>\n
Ha valakinek m\u00e9g nincs \u00fcgyf\u00e9lkapuja, tan\u00e1csos mihamarabb regisztr\u00e1lnia, amit a NAV b\u00e1rmelyik \u00fcgyf\u00e9lszolg\u00e1lat\u00e1n, a korm\u00e1nyablakokban, a kijel\u00f6lt postahelyen vagy ak\u00e1r a k\u00fclk\u00e9pviseleteken is megtehet.<\/p>\n
Az e-\u00fcgyint\u00e9z\u00e9sr\u0151l a NAV honlapj\u00e1n a 32. sz\u00e1m\u00fa, a telefonos \u00fcgyint\u00e9z\u0151 rendszerr\u0151l a 33. sz\u00e1m\u00fa inform\u00e1ci\u00f3s f\u00fczetben olvashat\u00f3 tov\u00e1bbi inform\u00e1ci\u00f3.<\/p>","protected":false},"excerpt":{"rendered":"
Id\u00e9n h\u00e9tsz\u00e1zezerrel t\u00f6bben int\u00e9zt\u00e9k ad\u00f3\u00fcgyeiket az \u00dcgyf\u00e9lkapun, \u00e9s nagyj\u00e1b\u00f3l ugyanennyivel cs\u00f6kkent a Nemzeti Ad\u00f3- \u00e9s V\u00e1mhivatal (NAV) \u00fcgyf\u00e9lszolg\u00e1latain szem\u00e9lyesen megjelen\u0151 \u00fcgyfelek sz\u00e1ma \u2013 \u00edrja k\u00f6zlem\u00e9ny\u00e9ben a hivatal.<\/p>","protected":false},"author":8,"featured_media":0,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[1],"cikk_cimkek":[15],"content_flags":[],"content_icons":[],"class_list":["post-9136","post","type-post","status-publish","format-standard","hentry","category-erdmost","cikk_cimkek-kozelet"],"acf":[],"_links":{"self":[{"href":"https:\/\/erdmost.hu\/en\/wp-json\/wp\/v2\/posts\/9136","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/erdmost.hu\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/erdmost.hu\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/erdmost.hu\/en\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/erdmost.hu\/en\/wp-json\/wp\/v2\/comments?post=9136"}],"version-history":[{"count":0,"href":"https:\/\/erdmost.hu\/en\/wp-json\/wp\/v2\/posts\/9136\/revisions"}],"wp:attachment":[{"href":"https:\/\/erdmost.hu\/en\/wp-json\/wp\/v2\/media?parent=9136"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/erdmost.hu\/en\/wp-json\/wp\/v2\/categories?post=9136"},{"taxonomy":"cikk_cimkek","embeddable":true,"href":"https:\/\/erdmost.hu\/en\/wp-json\/wp\/v2\/cikk_cimkek?post=9136"},{"taxonomy":"content_flags","embeddable":true,"href":"https:\/\/erdmost.hu\/en\/wp-json\/wp\/v2\/content_flags?post=9136"},{"taxonomy":"content_icons","embeddable":true,"href":"https:\/\/erdmost.hu\/en\/wp-json\/wp\/v2\/content_icons?post=9136"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}