{"id":73870,"date":"2023-08-11T15:04:45","date_gmt":"2023-08-11T13:04:45","guid":{"rendered":"https:\/\/erdmost.hu\/?p=73870"},"modified":"2023-08-11T15:10:43","modified_gmt":"2023-08-11T13:10:43","slug":"egy-kozszolgaltas-hibaelharitasa-nem-a-facebookon-tortenik","status":"publish","type":"post","link":"https:\/\/erdmost.hu\/en\/2023\/08\/11\/egy-kozszolgaltas-hibaelharitasa-nem-a-facebookon-tortenik\/","title":{"rendered":"Egy k\u00f6zszolg\u00e1lt\u00e1s hibaelh\u00e1r\u00edt\u00e1sa nem a Facebookon t\u00f6rt\u00e9nik"},"content":{"rendered":"

Az \u00c9rd \u00e9s T\u00e9rs\u00e9ge V\u00edzik\u00f6zm\u0171 Kft. \u00e9s az \u00c9rd \u00e9s T\u00e9rs\u00e9ge Csatorna-szolg\u00e1ltat\u00f3 Kft. legut\u00f3bbi sz\u00e1mlaleveleinek mell\u00e9kletek\u00e9nt egy inform\u00e1ci\u00f3s lev\u00e9lben felh\u00edvj\u00e1k a fogyaszt\u00f3k figyelm\u00e9t, hogy a szolg\u00e1ltat\u00e1ssal kapcsolatos hibabejelent\u00e9seket kiz\u00e1r\u00f3lag a hivatalos \u00fcgyf\u00e9szolg\u00e1lati telefonsz\u00e1mokon \u00e9s e-mail c\u00edmeken tudj\u00e1k fogadni.<\/p>\n

\"\"<\/p>\n

Az elm\u00falt id\u0151szak hibabejelent\u00e9seivel kapcsolatban az \u00c9TV Kft. \u00fcgyvezet\u0151 igazgat\u00f3j\u00e1t k\u00e9rdezt\u00fck. Lanku Ildik\u00f3 az \u00c9rdMost-nak elmondta, a lakoss\u00e1g k\u00f6r\u00e9ben egyre gyakoribbak azok az esetek, amikor a val\u00f3s hib\u00e1t nem a megfelel\u0151 f\u00f3rumon jelzik a szolg\u00e1ltat\u00f3nak, \u00edgy sok esetben nem is tudj\u00e1kk olyan gyorsan elh\u00e1r\u00edtani a hib\u00e1t, mint azt kellene.<\/p>\n

\"\"
\u00c9jjel-nappal h\u00edvhat\u00f3 telefonsz\u00e1mokon lehet bejelenteni a diszp\u00e9csern\u00e9l a probl\u00e9m\u00e1t<\/figcaption><\/figure>\n

T\u00f6bbsz\u00f6r el\u0151fordult, hogy az \u00f6nkorm\u00e1nyzat valamelyik k\u00e9pvisel\u0151j\u00e9n\u00e9l jeleztek h\u00e1l\u00f3zati probl\u00e9m\u00e1t, azt gondolva, hogy ezzel elint\u00e9zett a dolog, mik\u00f6zben a leghat\u00e9konyabb f\u00f3ruma a hibabejelent\u00e9snek a c\u00e9g \u00e9jjel-nappal h\u00edvhat\u00f3 telefonsz\u00e1ma, illete az erre fenntartott e-mail c\u00edme, ahol a telefonos bejelent\u00e9shez hasonl\u00f3an azonnal feldolgozza a szolg\u00e1ltat\u00f3 a be\u00e9rkezett inform\u00e1ci\u00f3t.<\/p>\n

„Ak\u00e1r telefonon, ak\u00e1r e-mailben kapja meg a diszp\u00e9cser a bejelent\u00e9st a hib\u00e1r\u00f3l, r\u00f6gt\u00f6n \u00e9rtes\u00edti a k\u00e9szenl\u00e9tben l\u00e9v\u0151 m\u0171szaki munkat\u00e1rsakat, \u0151k pedig azonnal a helysz\u00ednre mennek \u00e9s megkezdik a hiba elh\u00e1r\u00edt\u00e1s\u00e1t”<\/p><\/blockquote>\n

– hangs\u00falyozta a c\u00e9g vezet\u0151je.<\/p>\n

Volt olyan eset is, amikor egy h\u00e1zi beemel\u0151 szerkezet hib\u00e1sodott meg, ahov\u00e1 v\u00e9g\u00fcl kimentek a m\u0171szakiak, a helysz\u00ednen t\u00f6rt\u00e9nt besz\u00e9lget\u00e9sb\u0151l viszont kider\u00fclt, hogy a lakos egy Facebook-csoportban \u00edrt a probl\u00e9m\u00e1j\u00e1r\u00f3l, ahelyett, hogy a szolg\u00e1ltat\u00f3t hivatalos \u00faton h\u00edvta volna.<\/p>\n

„Annak ellen\u00e9re, hogy a lakoss\u00e1g t\u00f6bbs\u00e9ge rutinszer\u0171en haszn\u00e1lja a k\u00f6z\u00f6ss\u00e9gi oldalakat, tudom\u00e1sul kell venni, hogy egy k\u00f6zszolg\u00e1ltat\u00e1s hibaelh\u00e1r\u00edt\u00e1sa nem a Facebook-csoportokon kereszt\u00fcl t\u00f6rt\u00e9nik.”<\/p><\/blockquote>\n

– tette hozz\u00e1 Lanku Ildik\u00f3.<\/p>\n

Az \u00c9rd \u00e9s T\u00e9rs\u00e9ge V\u00edzik\u00f6zm\u0171 Kft<\/strong><\/em>-n\u00e9l a meghib\u00e1sod\u00e1st a k\u00f6vetkez\u0151 el\u00e9rhet\u0151s\u00e9geken kell bejelenteni:<\/p>\n

    \n
  • telefonon: 06\/23-500-000 vagy 06-23\/365-921-es sz\u00e1mok valamelyik\u00e9n<\/li>\n
  • e-mailben: hibabejelento@erdivizmuvek.hu<\/li>\n<\/ul>\n

    Az \u00c9rd \u00e9s T\u00e9rs\u00e9ge Csatorna-szolg\u00e1ltat\u00f3 Kft<\/strong><\/em>-n\u00e9l pedig a k\u00f6vetkez\u0151 lehet\u0151s\u00e9gek \u00e1llnak a lakoss\u00e1g rendelkez\u00e9s\u00e9re:<\/p>\n

      \n
    • telefonon: 06-23\/521-592-es sz\u00e1mon<\/li>\n
    • e-mailben: hibabejelento@erdicsatornamuvek.hu<\/li>\n<\/ul>\n

      Ezeken az el\u00e9rhet\u0151s\u00e9geken az ingatlanhoz kapcsol\u00f3d\u00f3 v\u00edz- vagy csatornaszolg\u00e1ltat\u00e1s sor\u00e1n keletkez\u0151 hib\u00e1kat lehet bejelenteni, de a k\u00f6zter\u00fcleti hib\u00e1kat is v\u00e1rj\u00e1k a lakoss\u00e1gt\u00f3l.<\/p>\n

      Lanku Ildik\u00f3 elmondta, hogy leggyakrabban az iv\u00f3- \u00e9s szennyv\u00edzbek\u00f6t\u00e9sekkel kapcsolatban keresik az \u00fcgyf\u00e9lszolg\u00e1latot, a csatornaszolg\u00e1ltat\u00f3 fel\u00e9 a h\u00e1zi beemel\u0151k k\u00fcl\u00f6nb\u00f6z\u0151 meghib\u00e1sod\u00e1sait jelzik a lakosok. Az elektromos probl\u00e9m\u00e1k, illetve szivatty\u00faval kapcsolatos meghib\u00e1sod\u00e1sok a leggyakoriabbak.<\/p>\n

      \"B\u00e9lyegk\u00e9p\"<\/p>\n

      A v\u00edzszolg\u00e1ltat\u00e1s eset\u00e9n sokszor jelent probl\u00e9m\u00e1t a v\u00edzzavaross\u00e1g. Ez k\u00fcl\u00f6n\u00f6sen k\u00f6zter\u00fcleti cs\u0151t\u00f6r\u00e9s ut\u00e1n fordulhat el\u0151, ekkor a v\u00edz barn\u00e1s elsz\u00ednez\u0151d\u00e9s\u00e9t tapasztalj\u00e1k az \u00fcgyfelek \u00e9s \u00e9rezhet\u0151en megugrik a bejelent\u00e9sek sz\u00e1ma.<\/p>\n

      A c\u00e9g vezet\u0151je tov\u00e1bb\u00e1 arra k\u00e9ri a lakoss\u00e1got, hogy amennyiben hib\u00e1s, p\u00e9ld\u00e1ul cs\u00f6p\u00f6g\u0151 vagy megrong\u00e1lt t\u0171zcsapot l\u00e1tnak, vagy cs\u0151t\u00f6r\u00e9sre, csatornas\u00e9r\u00fcl\u00e9sre utal\u00f3 jeleket \u00e9szlelnek(v\u00edzsziv\u00e1rg\u00e1s, a burkolat beoml\u00e1sa, szennyv\u00edzki\u00f6nt\u00e9s, szaghat\u00e1s), mindenk\u00e9ppen h\u00edvj\u00e1k a hibabejelent\u0151t<\/strong>, ne a k\u00f6z\u00f6ss\u00e9gi oldalakat haszn\u00e1lj\u00e1k!<\/p>\n

       <\/p>","protected":false},"excerpt":{"rendered":"

      Az \u00c9rd \u00e9s T\u00e9rs\u00e9ge V\u00edzik\u00f6zm\u0171 Kft. lev\u00e9lben k\u00e9ri a lakoss\u00e1got, hogy hiba eset\u00e9n a hivatalos el\u00e9rhet\u0151s\u00e9geket haszn\u00e1lj\u00e1k.<\/p>","protected":false},"author":27,"featured_media":73912,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"none","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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