A v\u00e1laszol\u00f3k fele nem tudta, hogy az online rendelt term\u00e9kekre is ugyanolyan garanci\u00e1t kell v\u00e1llalniuk az elad\u00f3knak, mint az \u00fczletben v\u00e1s\u00e1roltakra – \u00edrt\u00e1k. Ha egy term\u00e9knek 10 ezer \u00e9s 100 ezer forint k\u00f6z\u00f6tt volt az \u00e1ra, akkor egy \u00e9vig \u00e9rv\u00e9nyes a j\u00f3t\u00e1ll\u00e1s, 100 ezer forint felett m\u00e1r k\u00e9t \u00e9v, 250 ezer forint felett pedig legal\u00e1bb h\u00e1rom \u00e9v. Meghib\u00e1sod\u00e1s eset\u00e9n teh\u00e1t \u00e9rdemes jelezni a webshopnak a probl\u00e9m\u00e1t, amely – ha a term\u00e9k nem a v\u00e1s\u00e1rl\u00f3 hib\u00e1j\u00e1b\u00f3l romlott el – k\u00f6teles gondoskodni a cser\u00e9r\u0151l vagy a jav\u00edttat\u00e1sr\u00f3l – h\u00edvt\u00e1k fel a figyelmet.<\/p>\n
A MOKK felm\u00e9r\u00e9se szerint a v\u00e1laszad\u00f3k egyharmada azzal sem volt tiszt\u00e1ban, hogy internetes v\u00e1s\u00e1rl\u00e1s eset\u00e9n, a term\u00e9k \u00e1tv\u00e9tele ut\u00e1n 14 napig m\u00e9g indokl\u00e1s n\u00e9lk\u00fcl el lehet \u00e1llni a v\u00e1s\u00e1rl\u00e1st\u00f3l, a web\u00e1ruh\u00e1z pedig k\u00f6teles visszafizetni a term\u00e9k \u00e1r\u00e1t, a vev\u0151nek csak a visszak\u00fcld\u00e9s k\u00f6lts\u00e9g\u00e9t kell kifizetnie. Ennek felt\u00e9tele, hogy a v\u00e1s\u00e1rl\u00f3 id\u0151ben, vagyis az \u00e1tv\u00e9telt k\u00f6vet\u0151 14 napon bel\u00fcl jelezze sz\u00e1nd\u00e9k\u00e1t. A kit\u00f6lt\u0151k egyharmada nem tudta, hogy az el\u00e1ll\u00e1si jog azonban nem vonatkozik minden egyes term\u00e9kt\u00edpusra – k\u00f6z\u00f6lt\u00e9k. Kiv\u00e9telt k\u00e9peznek p\u00e9ld\u00e1ul az \u00e9lelmiszerek, az egyedileg legy\u00e1rtott term\u00e9kek, a kibontott csomagol\u00e1s\u00fa higi\u00e9niai term\u00e9kek, a feh\u00e9rnem\u0171k, a CD-k \u00e9s DVD-k, valamint a let\u00f6lt\u00f6tt szoftverek is. Tov\u00e1bb\u00e1 az aukci\u00f3s port\u00e1lokon, apr\u00f3hirdet\u00e9ses oldalakon, valamint a k\u00f6z\u00f6ss\u00e9gi m\u00e9di\u00e1n kereszt\u00fcl, mag\u00e1nszem\u00e9lyt\u0151l v\u00e1s\u00e1rolt term\u00e9kek eset\u00e9n sem illeti meg a vev\u0151t az el\u00e1ll\u00e1si jog – jelezt\u00e9k.<\/p>\n
A felm\u00e9r\u00e9st kit\u00f6lt\u0151knek csak kevesebb mint fele volt tiszt\u00e1ban azzal, mit tehet a v\u00e1s\u00e1rl\u00f3, ha a webshopot tulajdonl\u00f3 c\u00e9g nem hajland\u00f3 megt\u00e9r\u00edteni a jogszer\u0171en visszak\u00fcld\u00f6tt term\u00e9k \u00e1r\u00e1t. Sokan a Fogyaszt\u00f3v\u00e9delmi F\u0151fel\u00fcgyel\u0151s\u00e9ghez forduln\u00e1nak. Val\u00f3j\u00e1ban, ha valaki nem kapja meg a megrendelt \u00e9s kifizetett \u00e1rut, vagy a webshopot tulajdonl\u00f3 c\u00e9g nem akarja visszaadni a visszak\u00fcld\u00f6tt term\u00e9k \u00e1r\u00e1t, akkor fizet\u00e9si meghagy\u00e1sos elj\u00e1r\u00e1ssal juthat leggyorsabban a p\u00e9nz\u00e9hez – h\u00edvta fel a figyelmet a MOKK.<\/p>\n
Kifejtett\u00e9k: a fizet\u00e9si meghagy\u00e1sos elj\u00e1r\u00e1st b\u00e1rmelyik k\u00f6zjegyz\u0151n\u00e9l lehet kezdem\u00e9nyezni. Ha a v\u00e1llalkoz\u00e1s a fizet\u00e9si meghagy\u00e1s k\u00e9zhezv\u00e9tel\u00e9t\u0151l sz\u00e1m\u00edtott 15 napon bel\u00fcl nem fizet, de nem is vitatja a k\u00f6vetel\u00e9st, a fizet\u00e9si meghagy\u00e1s joger\u0151re emelkedik, \u00e9s azonnal v\u00e9grehajthat\u00f3v\u00e1 v\u00e1lik. Ha pedig vitatja a k\u00f6vetel\u00e9st (ellentmond\u00e1ssal \u00e9l), a vev\u0151 b\u00edr\u00f3s\u00e1gon \u00e9rv\u00e9nyes\u00edtheti a k\u00f6vetel\u00e9s\u00e9t – tett\u00e9k hozz\u00e1.<\/p>\n
A k\u00f6zjegyz\u0151k tapasztalatai szerint azonban a fizet\u00e9si meghagy\u00e1s k\u00e9zhezv\u00e9tele ut\u00e1n sokan kifizetik a jogos k\u00f6vetel\u00e9st, mert el szeretn\u00e9k ker\u00fclni a s\u00falyosabb k\u00f6vetkezm\u00e9nyeket. A MOKK k\u00f6z\u00f6lte azt is, az eur\u00f3pai fizet\u00e9si meghagy\u00e1sos elj\u00e1r\u00e1s k\u00fcl\u00f6nb\u00f6zik a magyart\u00f3l. A k\u00f6zjegyz\u0151 harminc napon bel\u00fcl vizsg\u00e1lja meg a k\u00e9relmet \u00e9s k\u00e9zbes\u00edti az eur\u00f3pai fizet\u00e9si meghagy\u00e1st a k\u00f6telezettnek (v\u00e1llalkoz\u00e1snak), a k\u00f6telezettnek pedig a k\u00e9zhezv\u00e9telt k\u00f6vet\u0151en nem 15 napig, hanem 30 napig van lehet\u0151s\u00e9ge vitatni a k\u00f6vetel\u00e9st (ellentmond\u00e1ssal \u00e9lni).<\/p>","protected":false},"excerpt":{"rendered":"
Egyre t\u00f6bben int\u00e9zik online a kar\u00e1csonyi aj\u00e1nd\u00e9kv\u00e1s\u00e1rl\u00e1st, de sokan nincsenek tiszt\u00e1ban azzal, milyen jogok illetik meg \u0151ket ilyenkor, mit tehetnek, ha nem el\u00e9gedettek a kifizetett term\u00e9kkel – t\u00e1j\u00e9koztatta online felm\u00e9r\u00e9s\u00e9nek eredm\u00e9nyeir\u0151l a Magyar Orsz\u00e1gos K\u00f6zjegyz\u0151i Kamara (MOKK) kedden az MTI-t.<\/p>","protected":false},"author":8,"featured_media":0,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[1],"cikk_cimkek":[15],"content_flags":[],"content_icons":[],"class_list":["post-20658","post","type-post","status-publish","format-standard","hentry","category-erdmost","cikk_cimkek-kozelet"],"acf":[],"_links":{"self":[{"href":"https:\/\/erdmost.hu\/en\/wp-json\/wp\/v2\/posts\/20658","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/erdmost.hu\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/erdmost.hu\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/erdmost.hu\/en\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/erdmost.hu\/en\/wp-json\/wp\/v2\/comments?post=20658"}],"version-history":[{"count":0,"href":"https:\/\/erdmost.hu\/en\/wp-json\/wp\/v2\/posts\/20658\/revisions"}],"wp:attachment":[{"href":"https:\/\/erdmost.hu\/en\/wp-json\/wp\/v2\/media?parent=20658"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/erdmost.hu\/en\/wp-json\/wp\/v2\/categories?post=20658"},{"taxonomy":"cikk_cimkek","embeddable":true,"href":"https:\/\/erdmost.hu\/en\/wp-json\/wp\/v2\/cikk_cimkek?post=20658"},{"taxonomy":"content_flags","embeddable":true,"href":"https:\/\/erdmost.hu\/en\/wp-json\/wp\/v2\/content_flags?post=20658"},{"taxonomy":"content_icons","embeddable":true,"href":"https:\/\/erdmost.hu\/en\/wp-json\/wp\/v2\/content_icons?post=20658"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}