{"id":131815,"date":"2025-12-27T09:14:18","date_gmt":"2025-12-27T08:14:18","guid":{"rendered":"https:\/\/erdmost.hu\/?p=131815"},"modified":"2025-12-27T09:21:07","modified_gmt":"2025-12-27T08:21:07","slug":"mi-tegyek-ha-nem-passzol-az-ajandek","status":"publish","type":"post","link":"https:\/\/erdmost.hu\/en\/2025\/12\/27\/mi-tegyek-ha-nem-passzol-az-ajandek\/","title":{"rendered":"Mi tegyek, ha nem passzol az aj\u00e1nd\u00e9k?"},"content":{"rendered":"

K\u00e9t \u00fcnnep k\u00f6z\u00f6tt a boltok forgalm\u00e1nak jelent\u0151s r\u00e9sz\u00e9t azok teszik ki, akik visszaviszik a kar\u00e1csonyra kapott aj\u00e1nd\u00e9kot. Nagyon fontos megk\u00fcl\u00f6nb\u00f6ztetni: hib\u00e1s a term\u00e9k, vagy csak a megaj\u00e1nd\u00e9kozott sz\u00e1m\u00e1ra nem haszn\u00e1lhat\u00f3?<\/p>\n

Ha olyan hib\u00e1ja van, ami feltehet\u0151en gy\u00e1rt\u00e1si vagy anyaghib\u00e1b\u00f3l ered (p\u00e9ld\u00e1ul varr\u00e1shiba miatt kab\u00e1tunkon nem tudjuk a h\u00faz\u00f3z\u00e1rat felh\u00fazni), akkor v\u00e1s\u00e1rl\u00f3k\u00e9nt jogunk van a v\u00e1llalkoz\u00e1sn\u00e1l min\u0151s\u00e9gi kifog\u00e1ssal \u00e9lni.\u00a0<\/strong>A v\u00e1llalkoz\u00e1s k\u00f6teles jegyz\u0151k\u00f6nyvet felvenni k\u00e9relm\u00fcnkr\u0151l, szavatoss\u00e1gi vagy j\u00f3t\u00e1ll\u00e1si ig\u00e9ny\u00fcnket r\u00f6gz\u00edteni, a term\u00e9ket a sz\u00fcks\u00e9ges felt\u00e9telek eset\u00e9n bevizsg\u00e1lni, ig\u00e9ny\u00fcnk elfogad\u00e1s\u00e1r\u00f3l, vagy megtagad\u00e1s\u00e1r\u00f3l nyilatkozni. Ha a v\u00e1llalkoz\u00e1s k\u00e9relm\u00fcnknek helyt ad, akkor ker\u00fclhet sor a szavatoss\u00e1gi jogok t\u00f6rv\u00e9nyes ig\u00e9ny\u00e9rv\u00e9nyes\u00edt\u00e9si sorrendje szerint jav\u00edt\u00e1sra, cser\u00e9re, \u00e1rlesz\u00e1ll\u00edt\u00e1sra, vagy el\u00e1ll\u00e1sra. Az el\u00e1ll\u00e1s azt jelenti, hogy a term\u00e9ket a v\u00e1llalkoz\u00e1s visszaveszi \u00e9s a v\u00e9tel\u00e1rat a fogyaszt\u00f3 visszakapja \u2013 r\u00e9szletezi a Budapesti B\u00e9k\u00e9ltet\u0151 Test\u00fclet honlapja<\/a>.<\/p>\n

Ami a legfontosabb: ha nem tudjuk felmutatni a v\u00e1s\u00e1rl\u00e1st igazol\u00f3 bizonylatot, a v\u00e1llalkoz\u00e1s reklam\u00e1ci\u00f3nkra nem k\u00f6teles elj\u00e1rni, bevizsg\u00e1ltatni a term\u00e9ket, szavatoss\u00e1gi ig\u00e9ny\u00fcnknek helyet adni.<\/p><\/blockquote>\n

\"\"<\/p>\n

A legt\u00f6bb kar\u00e1csonykor kapott aj\u00e1nd\u00e9kot a v\u00e1s\u00e1rl\u00f3k t\u00f6bbnyire\u00a0 szubjekt\u00edv szempontok miatt viszik vissza a boltokba<\/strong>: nem tetszik a sz\u00edne, anyaga, nem j\u00f3 a m\u00e9rete, vagy ak\u00e1r t\u00f6bbet is kaptak bel\u0151le \u2013 azaz a term\u00e9k nem hib\u00e1s, nem s\u00e9r\u00fclt. A legt\u00f6bb keresked\u0151 ilyen esetekben megenged\u0151: egy h\u00e9tig, 10-20 napig, de ak\u00e1r 30-60-ig engedi a blokkal t\u00f6rt\u00e9n\u0151 visszav\u00e9telt, \u00e1m az m\u00e1r boltf\u00fcgg\u0151, hogy a visszavett aj\u00e1nd\u00e9k \u00e1r\u00e1t visszafizetik, lev\u00e1s\u00e1rolhat\u00f3v\u00e1 teszik vagy egyszer\u0171en j\u00f3v\u00e1\u00edrj\u00e1k p\u00e9ld\u00e1ul aj\u00e1nd\u00e9kk\u00e1rty\u00e1n \u2013 \u00edrja fogyasztovedelem.hu<\/a>.<\/p>\n

Fontos ugyanakkor, hogy a keresked\u0151k nem vesznek vissza\/cser\u00e9lnek minden \u00e1rucikket, \u00edgy p\u00e9ld\u00e1ul sokszor nem lehet cser\u00e9lni olyan \u00e1rut, amelynek visszav\u00e9tele eg\u00e9szs\u00e9g\u00fcgyi, illetve higi\u00e9niai okok miatt nem lehets\u00e9ges (pl. f\u00fclhallgat\u00f3, fejhallgat\u00f3, als\u00f3nem\u0171, parf\u00fcm stb.), csak ha gy\u00e1rilag hib\u00e1s term\u00e9kr\u0151l van sz\u00f3. Sokszor nem \u00e9l a cserelehet\u0151s\u00e9g vagy visszav\u00e9tel akkor sem, ha kifejezetten egy\u00e9nileg gy\u00e1rtott term\u00e9kr\u0151l van sz\u00f3, amelyet a fogyaszt\u00f3 utas\u00edt\u00e1sa alapj\u00e1n vagy kifejezett k\u00e9r\u00e9s\u00e9re \u00e1ll\u00edtottak el\u0151, illetve olyan term\u00e9k eset\u00e9ben, amelyet egy\u00e9rtelm\u0171en a fogyaszt\u00f3 szem\u00e9ly\u00e9re szabtak.<\/p>\n

\"\"<\/p>\n

\u00c9s mi a helyzet az interneten megrendelt term\u00e9kekkel? Ezekre 14 napos indokol\u00e1s n\u00e9lk\u00fcli el\u00e1ll\u00e1si joga<\/strong> van a v\u00e1s\u00e1rl\u00f3nak f\u00fcggetlen\u00fcl att\u00f3l, hogy kisz\u00e1ll\u00edt\u00e1ssal vagy szem\u00e9lyesen vette \u00e1t. Vagyis a hazai e-keresked\u0151knek 14 napon bel\u00fcl visszaadhatjuk a term\u00e9ket, \u00e1m a visszajuttat\u00e1s k\u00f6lts\u00e9ge ez esetben minket terhel, hacsak maga a bolt ezt nem v\u00e1llalja \u00e1t. Visszak\u00fcld\u00e9s eset\u00e9n a keresked\u0151 visszafizeti a v\u00e9tel\u00e1rat.<\/p>\n

Az el\u00e1ll\u00e1si jog sem korl\u00e1tlan<\/strong>, vagyis egyes term\u00e9kk\u00f6r\u00f6kre nem vonatkozik: ilyen a koncert- vagy fesztiv\u00e1ljegy, az \u00e9lelmiszer, a kibontott csomagol\u00e1s\u00fa CD, DVD, szoftver vagy let\u00f6lt\u00f6tt sz\u00e1m\u00edt\u00f3g\u00e9pes program. (Ha valaki online fel\u00fcleten kap aj\u00e1nd\u00e9kba j\u00e1t\u00e9kot, el\u0151fordulhat, hogy a szolg\u00e1ltat\u00f3 meghat\u00e1rozott keretek k\u00f6z\u00f6tt ad arra lehet\u0151s\u00e9get, hogy a j\u00e1t\u00e9kot kipr\u00f3b\u00e1lja az ember, \u00e9s ha nem tetszik neki, akkor el\u00e1llhat a v\u00e1s\u00e1rl\u00e1st\u00f3l, \u00e9s visszakapja a v\u00e9tel\u00e1rat).<\/p>\n

Term\u00e9szetesen az online keresked\u0151k is d\u00f6nthetnek \u00fagy, hogy a 14 napon fel\u00fcl, saj\u00e1t \u00fczletpolitik\u00e1juk miatt t\u00f6bbet v\u00e1llalnak, de mint az offline keresked\u0151kn\u00e9l is, itt is \u00e9rdemes m\u00e1r a v\u00e1s\u00e1rl\u00e1skor tiszt\u00e1ban lenni ezzel. Nem gy\u0151zik ugyanakkor sem a hat\u00f3s\u00e1gok, sem a fogyaszt\u00f3v\u00e9d\u0151k el\u00e9gszer hangs\u00falyozni, hogy csak megb\u00edzhat\u00f3 keresked\u0151kt\u0151l v\u00e1s\u00e1roljunk az interneten.<\/p>","protected":false},"excerpt":{"rendered":"

\u00d6sszefoglaltuk, milyen jogok illetik meg a v\u00e1s\u00e1rl\u00f3kat \u00e9s a keresked\u0151ket.<\/p>","protected":false},"author":5,"featured_media":131816,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"none","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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